Returns & refunds

We want you to be happy with your purchase. If something is wrong, please contact us first so that we can help.

Faulty items

If an item is faulty, bring it back with your invoice. In line with the Consumer Protection Act you may return a defective item within six months for a repair, replacement or refund.

Changed your mind?

Unused items in their original, unopened packaging may be returned within 7 days with the invoice. Opened software, ink and toner cartridges and items damaged by misuse cannot be returned.

Refunds

Refunds are made with the payment method you used, usually within 7 working days after we have received and checked the item.